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User details of custom web app for Brigham and Women’s Hospital

CASE STUDY

Brigham and Women’s Hospital Success Story: How a Custom-Built React CRM Resolved Business Challenges

Ksense developed a comprehensive web application using the Knack platform in conjunction with JavaScript and Node.JS code to provide Brigham and Women’s Hospital with an end-all-be-all staff management portal. Their new CRM includes agile user control access, bulk data import functionality, and risk management features to streamline data management, reduce cost, and further improve efficiency and productivity.

Client Profile

Brigham and Women’s Hospital (BWH) is a world-renowned academic medical center located in Boston, Massachusetts. As a teaching affiliate of Harvard Medical School, BWH is dedicated to providing the highest quality patient care, conducting innovative research, and training the next generation of healthcare leaders.

BWH faced challenges in tracking clinical commitments and managing faculty data, including:

  • A lack of a centralized system for tracking clinical commitments;
  • A lack of a single source of truth for faculty data;
  • A lack of an effective tool for collaboration between administrative assistants and faculty.

Previously, BWH relied on Excel to manually manage faculty data and track clinical commitments. These challenges with Excel had a negative impact on the hospital’s efficiency and productivity, leading to inefficiencies and potential missed opportunities. So, BWH sought a custom solution to directly address their unique needs and smooth their operations.

Project Scope

 

To address Brigham and Women’s Hospital’s challenges, Ksense created a custom application that securely combined the Knack platform with client and server-side code to expand its capabilities. We used Vue.js to create custom reports and features.

This application offers a solution for faculty management, scheduling, and reporting, with features like:

  • A real-time web-based calculator for creating “what if” scenarios for each faculty member;
  • Custom reports displaying key faculty data, enabling BWH to perform capacity planning and scheduling;
  • A real-time web-based calculator for creating “what if” scenarios for each faculty member;
  • Bulk import and export functionality for streamlined data management;
  • A user management system allowing BWH admins to control access for various user types, including faculty members, administrative assistants, and physician assistants.

These features enable the hospital to quickly and easily access and use relevant information and data, improving decision-making and enabling them to better manage and track their faculty and clinical commitments.

Attendings details in custom web app for Brigham and Women’s Hospital

Impact

 

The new web application has revolutionized faculty management at the hospital, significantly improving clinical hour management and increasing satisfaction among faculty members. Its use of a low-code platform also enabled Ksense to deliver the solution under budget, maximizing value for BWH. The app has brought a range of additional benefits to the hospital, including cost savings and further improvements in efficiency and productivity.

One key benefit of the app has been its ability to automate processes that were previously done manually in Excel, including reporting. As a result, the reports generated by the app are more accurate and are generated automatically, saving time and improving the availability and accuracy of data for decision makers and stakeholders. 

Ksense continues to provide support for the app and keep it up-to-date with the latest technology.

Conclusion

 

Our process centered on the needs and goals of BWH, ensuring their final product was the perfect staff management tool. Their outdated business management solutions required lengthy manual processes. By modernizing with a custom CRM, BWH was able to save time and money while also boosting productivity, and satisfaction. Explore our other case studies to learn more about our unique approach to web app development.

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Sales Dashboard Applications

Empower your sales team with data-driven insights through our interactive dashboard applications. Monitor performance metrics, track sales trends, and optimize strategies in real-time. Drive sales growth and make informed decisions with our powerful applications.

Sales Dashboard Applications

Empower your sales team with data-driven insights through our interactive dashboard applications. Monitor performance metrics, track sales trends, and optimize strategies in real-time. Drive sales growth and make informed decisions with our powerful applications.

Sales Dashboard Applications

Empower your sales team with data-driven insights through our interactive dashboard applications. Monitor performance metrics, track sales trends, and optimize strategies in real-time. Drive sales growth and make informed decisions with our powerful applications.

Sales Dashboard Applications

Empower your sales team with data-driven insights through our interactive dashboard applications. Monitor performance metrics, track sales trends, and optimize strategies in real-time. Drive sales growth and make informed decisions with our powerful applications.

Sales Dashboard Applications

Empower your sales team with data-driven insights through our interactive dashboard applications. Monitor performance metrics, track sales trends, and optimize strategies in real-time. Drive sales growth and make informed decisions with our powerful applications.

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