FlatFee encountered several critical obstacles that hindered their ability to scale and optimize their platform effectively:

Complex Email Infrastructure: FlatFee needed a sophisticated email notification system, where each ticket had its own email address, enabling automatic routing upon task completion. The limitations of Make (formerly Integromat) made it difficult to achieve this automation, impacting timely communication.

Data Synchronization: Synchronizing data between Knack, where contractors completed tasks, and FlatFee’s main Angular web application, which customers used to place and track orders, was a significant challenge, leading to inconsistencies and potential delays.

Data Compliance: Operating in both the United States and China, FlatFee struggled to navigate the complex and differing data compliance requirements of each region, risking potential legal and regulatory issues.

Ksense Technology Group crafted a comprehensive solution that addressed FlatFee’s unique challenges, enabling them to achieve their goals through innovation and collaboration:

Expert Web Development Services: Ksense assigned a dedicated project manager and lead developer to the FlatFee project, bringing expertise in high-level DevOps and AWS infrastructure setup.

Custom Knack Add-Ons: By leveraging Vue, Ksense developed custom app interfaces that were seamlessly integrated into the low-code Knack application pages. This approach allowed FlatFee to harness the flexibility of a low-code platform while benefiting from bespoke features.

Seamless Integration: Ksense collaborated closely with FlatFee’s developers, project managers, and executives to thoroughly understand their needs. They prioritized and executed features using a Knack framework with full version control, ensuring alignment with business objectives.

Sophisticated Email Infrastructure: Ksense built a complex SendGrid integration using webhooks and business logic to automate email routing between freelancers, FlatFee employees, and customers, enhancing communication efficiency.

Automation Enhancement: Ksense refined FlatFee’s Make scenarios, automating relevant processes and improving existing ones, providing a tailored and effective solution to their automation needs.

Through Ksense’s expertise and dedication, FlatFee underwent a platform transformation that yielded significant benefits:

Improved Efficiency and Usability: The custom features developed by Ksense enhanced the platform’s efficiency, improving usability for freelancers and reducing task completion times by 30%.

Seamless Data Synchronization: Ksense deployed a fully automated CI/CD pipeline, ensuring smooth data synchronization across multiple MongoDB databases in the United States and China, adhering to regulatory requirements and reducing data discrepancies by 40%.

Enhanced Automation: The sophisticated SendGrid integration and improved Make scenarios streamlined FlatFee’s processes, enabling them to reduce manual interventions by 50% and focus on delivering exceptional services.

Continued Innovation: With Ksense’s ongoing support, FlatFee continues to offer innovative services for global businesses, backed by a robust and scalable platform, positioning them as a leader in their industry.

By partnering with Ksense Technology Group, FlatFee overcame the limitations of their existing platform, achieving a transformative solution that supports their mission to automate legal compliance for businesses worldwide. Ksense’s full-service approach, combining business analysis, consultation, and cutting-edge software development, empowered FlatFee to scale their operations and continue innovating in their industry. If your business is facing similar challenges, contact Ksense today to discover how our expert team can help you achieve your goals and drive innovation.